Refund Policy

This Refund Policy applies to all purchases, bookings, and reservation services made through ticketflowdigital.com, operated by Global Travel Booking LLC. By making a purchase or booking through our website, you agree to the terms outlined in this policy.

This policy is presented to you prior to checkout and is available at all times at ticketflowdigital.com/refund-policy.

Refund eligibility depends on the type of service purchased and the timing of the cancellation request. Refunds are evaluated on a case-by-case basis in accordance with the terms below.

To be eligible for a refund, you must submit a written request to [email protected] within the applicable refund window for your service type. Requests submitted outside the applicable window may not qualify for a full refund.

For monthly retainer and campaign management services, refund requests submitted within 7 calendar days of the billing date and before any campaign work has commenced will be honored in full.

Once campaign setup, creative production, or media buying has begun, refunds will not be issued for that billing period. Clients may cancel future billing cycles by providing 30 days written notice.

One-time setup fees, onboarding fees, and strategy session fees are non-refundable once the service has been delivered or the session has taken place.

Airline tickets, hotel reservations, car rentals, and other travel products booked through our platform are subject to the cancellation and refund policies of the respective travel supplier (airline, hotel, car rental company, etc.).

TicketFlowDigital acts as an intermediary booking agent. We will facilitate refund requests on your behalf; however, the final refund decision rests with the travel supplier. Processing times vary by supplier and may take 7–30 business days.

Service fees charged by TicketFlowDigital for booking facilitation are non-refundable once a booking has been confirmed, regardless of whether the underlying travel product is refunded by the supplier.

The following are non-refundable under all circumstances:

• Booking facilitation and service fees
• Completed strategy sessions and consultation calls
• Delivered creative assets, reports, or campaign materials
• Non-refundable airline tickets or hotel rates as designated by the supplier
• Rush or expedited service fees
• Subscription fees for periods already rendered

To initiate a refund request, please contact our support team using one of the following methods:

• Email: [email protected]
• Phone: +1 (406) 508-5800 (Monday–Friday, 9 AM–6 PM ET)

Please include your full name, order or booking reference number, date of purchase, and a brief description of the reason for your refund request. We will acknowledge your request within 2 business days and provide a resolution within 10 business days.

Approved refunds will be issued to the original payment method used at the time of purchase. Please allow 5–10 business days for the refund to appear on your statement after approval, depending on your financial institution.

TicketFlowDigital reserves the right to issue refunds in the form of account credits at its sole discretion, particularly in cases involving travel supplier refunds that are returned as travel credits rather than cash.

We encourage customers to contact us directly before initiating a chargeback with their bank or credit card provider. Unauthorized chargebacks may result in the suspension of your account and forfeiture of any pending refunds or credits.

If a chargeback is filed while a refund request is being processed by our team, we reserve the right to contest the chargeback and provide documentation of our refund policy and service delivery to the relevant financial institution.

Global Travel Booking LLC reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after any changes constitutes your acceptance of the revised policy.

For bookings or purchases made prior to a policy update, the policy in effect at the time of purchase will apply.

If you have questions about this Refund Policy, please contact us:

• Global Travel Booking LLC (d/b/a TicketFlowDigital)
• Website: ticketflowdigital.com
• Email: [email protected]
• Phone: +1 (406) 508-5800
• Offices: New York · London · Dubai